Resident Portal Solution for Johnson County

Background

The Johnson County Service System represents a pioneering initiative aimed at revolutionizing service delivery and enhancing the lives of 600k+ residents in Johnson County, Kansas City. This innovative platform integrates mobile and web applications alongside a robust Content Management System (CMS) to facilitate seamless access to a wide range of services while optimizing operational efficiency for county staff.

Objective

The primary objective of the Johnson County Service System is to empower residents by providing them with convenient access to essential county services through user-friendly mobile and web applications. Additionally, the system aims to streamline internal operations for county staff through the implementation of a comprehensive CMS. By leveraging cutting-edge technology and intuitive design, the objective is to enhance the quality of life for residents while improving service delivery efficiency.

Solution

The Johnson County Service System offers a suite of features tailored to meet the diverse needs of residents and streamline county operations. Key components include intuitive mobile and web applications, a robust CMS for staff, GIS integration for location-based services, secure data management, online payments, analytics and reporting, multichannel customer support, community engagement tools, and accessibility features. This comprehensive solution ensures residents can easily access services, report issues, and engage with the community while providing county staff with the necessary tools to manage and update information effectively.

Results