Mediflow

About the Client

Mediflow Inc., founded in 1994, is dedicated to improving patient quality of life and recovery potential. Known for developing the Waterbase pillow, Mediflow expanded into the American retail market in 2006, selling millions of pillows.

Industry: Healthcare / Medical Products
Core Objective: Develop a mobile application that allows clinics and patients to order Waterbase pillows directly, integrating with the Mediflow website.

The Challenge

Mediflow needed a seamless ordering process for both clinics and patients.

Key problems included:

  • Integration between clinic and patient applications
  • Transaction management between two connected apps
  • Ensuring user-friendly ordering for first-time and repeat users
  • Efficient logistics and data management through the Mediflow website

The client required a mobile solution that simplifies orders, manages transactions, and supports both clinic and patient workflows.

The Solution: Mediflow Ordering App

App Maisters designed and developed a native iOS and Android application for Mediflow. The platform enables clinics to place initial orders for patients, after which patients can create accounts to order directly.

The solution integrates:

  • Clinic sign-up and data storage on WordPress website
  • Patient account creation for direct ordering
  • Seamless transaction management between clinic and patient apps
  • Automated order processing and tracking

Key Features

Clinic & Patient Integration

  • Clinics place initial orders for patients
  • Patients receive login credentials for direct ordering

Order Management & Automation

  • Easy and intuitive order placement for both clinics and patients
  • Transaction flow seamlessly managed between two apps

Website Integration & Data Management

  • Orders stored and managed through Mediflow WordPress website
  • Supports efficient logistics and customer service

User Experience

  • Simple interface for quick adoption by clinics and patients
  • Streamlined ordering reduces errors and delays

Business Impact

After implementation, Mediflow experienced:

  • Easy-to-use application that boosted sales
  • Increased profitability due to higher order volume
  • Improved efficiency in logistics and order processing

Enhanced customer service and patient satisfaction

Conclusion

The Mediflow Waterbase Pillow App transformed the ordering process into a seamless, automated, and user-friendly system.

By integrating clinic and patient workflows, enabling direct ordering, and connecting to the Mediflow website, the platform empowers the client to:

  • Increase sales and revenue
  • Streamline order management and logistics
  • Provide a better experience for clinics and patients
  • Automate transactions for improved operational efficiency