The Influence of AI & Chatbots in the Healthcare Industry

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What is a chatbot? This is a vital question because whether we realize it or not, technology is reinventing our lives in more ways than one. Gartner predicts that by 2020, the average person will have more conversations with chatbots than with their spouse. The prime technology of AI, machine learning and natural language processing now helps to ensure round-the-clock digital support. Arrays of organizations are looking to incorporate chatbots to engage with their customers which bring forth data-driven, reliable and better results.

Now when you visit the homepage of a product website, instantly a small chat window pops up from the bottom right corner. It displays the message “Hi, I am Jane. How may I assist you today?” The same things a few years ago would be startling but now you just initiate the typing describing your problem to an artificial conversational entity – the chatbot.

Limitless Possibilities

Chatbots and healthcare integrate with each other extremely well. Chatbots give the healthcare industry to personalize a user experience without the requirement to directly contact the hospitals or clinics.

There are various chatbots which are already geared towards helping patients with scheduling appointments, rescheduling in case of delays, diagnosing based on symptoms, receiving instant feedback related to general ailments and health queries. Chatbots are developed to learn from several interactions to boost the correctness of their disease recognition. The main idea is to be able to help individuals in a lesser time frame and for less money than it would take to see a medical practitioner.

For example, a chatbot name Woebot is programmed to imitate human conversation by asking important questions and permitting patients to open up and talk through their feelings. The founder and chief Alison Darcy of Woebot Labs, told The Washington Post, “You can get things off your chest without worrying about what the other person thinks, without fear of judgment.”

Answering the FAQ

There is a range of simple medical questions that come to our mind either before or after treatment which are of vital importance to the patient but replying to them do not require the full attention and time of a physician. To answer the same questions multiple times in a day can be challenging and time-consuming for the staff and hence it can be avoided by using the never-tiring chatbots.

While considerably reducing the wait times, the chatbots also ease the overworked medical professionals in often understaffed clinical setups.

The Pocket Assistant

There are some chatbots which are integrated with mobile apps for on-the-go patients to schedule appointments, manage test results, issue reminders and initiate a medication refill. These chatbots are built according to personalized questions and answers which otherwise is routinely managed by healthcare professionals.

Conclusion

The varied number of health-related chatbots is increasing at a spectacular speed. They help to make smarter healthcare decisions, maintain proper management, increase productivity and help to save time. So, take the plunge into the world of chatbots today and discover the difference not only in your health clinics and hospitals but even for medical practitioners and your patients.

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