The spread of COVID-19 across the large-scale communities of Italy, Spain, China, the US, and Iran highlights that the healthcare system should speed up mobilization. Amind the global pandemic, a top priority should be the health of the people, both at home and at the workplace. World leaders should take better measures and make decisions that are in the best interest of the people. To make that happen, they must take immediate action to combat the spread of the virus.
The COVID-19 Response Framework in Healthcare
Health providers are currently analyzing and reshaping health plans, quickly attempting to respond to the way COVID-19 spreads across the globe. In terms of strategies, the following steps should be taken into consideration:
Health organizations must develop and deploy rapid-response, cross-functional teams to cope with challenges pertaining to the spread of the virus. Furthermore, they must also put in place a response room infrastructure and delegate suitable leaders that can face the pressures of the pandemic.
All eyes should be on analyzing and addressing supply chain disruptions. There is a dire need for validation of business continuity plans, both internal and in cooperation with external partners. Preparations for the “going back to normal” situation must also be a priority, and to make that happen, financial reports on the impact of COVID-19 on all business sectors should be readily available in order to ensure business continuity.
The health sector must address the issue of virtual care messaging/visits. Those in quarantine should be advised to communicate with health professionals remotely so that they can receive immediate responses regarding their general health. Equally important are preparations to prioritize and triage assets that are becoming scarce; this is where advanced technologies should be used.
Better Digital Communication
The COVID-19 pandemic has brought to light the importance of digitalization. Now, more than ever, the healthcare sectors should pay more attention to digital transformation. Institutions are highly advised to partner up with the FinTechs and launch better digital communication channels, virtual assistants, and e-health strategies to combat the spread and help those in need of healthcare but can’t access it due to the social distancing restrictions.
Communication and Collaboration
The healthcare industry should also be concerned with communicating with other sectors such as education, the media, and human relations in order to help increase educational activities, set retention channels for employees looking for further details on COVID-19, as well as prioritize additional activities pertaining to government agency relations and the media. At any point, they must be prepared to collaborate with third-party entities in an attempt to activate extra health resources and augment clinical capacities.
Monitoring and Reporting
To contain the spread, health officials must constantly monitor potential threats related to COVID-19. Detailed assessments should be made, including in-depth monitoring of social media activity so that they can better predict and forecast the impact. Last but not least, preparations for mandated reporting at a local, federal, and state-level must be taken into consideration and thoroughly analyzed.
Healthcare Leaders Must React Fast, Implement Faster
Healthcare leaders must react fast and act even faster to ensure the people have peace of mind that the situation won’t get worse. They need to respond to recent developments and provide answers to ensure that action is being taken by enabling proactive containment country-wise. Crucial aspects health leaders must address are linked to the structural market changes following the pandemic.
They need to address the abiding impact COVID-19 on civic, commercial, and consumer life via new technologies. Whether we like it or not, a “new normal” awaits around the corner once the global restrictions will be lifted. Customer behaviors in some sectors have changed forever, meaning that it’s also time for healthcare to ditch legacy systems and throw out the conventional playbook.
The COVID-19 pandemic has triggered an immediate need to engage with customers on a more personal level. In the health industry, this means that the digitalization must become an essential strategy for catering to the needs and wants of the patients.