WorkWave

Background

Our client is a visionary entrepreneur with extensive experience in the service industry. The goal was to enhance convenience and transparency in accessing services such as plumbing, towing, lawn care, food delivery, and more.

Objective

The objective of this project is to develop a user-friendly mobile application that enables customers to easily search for and book various services, such as plumbers, tow truck operators, lawn care services, food delivery drivers, electricians, and more. The application will incorporate Google tracking functionality to provide Realtime location updates of service providers, enhancing convenience and transparency for customers. The goal is to create an intuitive platform that seamlessly connects customers with a wide range of service providers, offering a reliable and efficient solution for their immediate service needs.

Solution

App Maisters proposed an innovative solution, a mobile application designed to effortlessly connect customers with a diverse array of service providers. The user-friendly interfaces for both customers and service providers streamline processes from secure login to simplified subscription options. The Admin Panel empowers administrators with tools for efficient user management and performance monitoring. This solution, prioritizing ease of use and seamless service delivery, reflects App Maisters’ commitment to providing an intuitive platform for users and effective oversight for administrators.

Main Features

The transition to AWS provided the client with a robust, scalable, and cost-effective infrastructure. This strategic move not only streamlined operations but also positioned the client to adapt swiftly to evolving business requirements and future growth.

  • For Customers:
  • Search and Booking: Easily find and book various services such as plumbing, towing, lawn care, food delivery, and more.
  • Real-Time Tracking: Incorporates Google tracking functionality for real-time location updates of service providers, enhancing convenience and transparency.
  • Intuitive Dashboard: A user-friendly dashboard with sections for finding services, tracking progress, scheduling, completed services, and cancellations.
  • Rating and Reviews: Customers can provide feedback by rating and reviewing service providers after the completion of a service.
  • In-App Chat: Enables communication between customers and service providers within the application for easy coordination.
  • Payment Integration: Seamless payment options with the ability to add tips for service providers.
  • Profile Management: Service providers can create and manage profiles, including service categories, charges, and descriptions.
  • For Service Providers:
  • Subscription Plans: Offers flexible subscription plans (monthly, quarterly, half-yearly, yearly) with associated discounts, ensuring active profiles and enhanced visibility.
  • Status Updates: Service providers can set availability status (online, busy, offline) for efficient scheduling and coordination.
  • Job Requests: Receive and manage new service requests, track ongoing jobs, and view completed and scheduled services.
  • Earnings Dashboard: Access a comprehensive overview of earnings, detailed service reports, and financial summaries.

Tools & Technologies

  • Front End: React Native
  • Backend:
  • Programming Language: .NET
  • Frameworks: MVC
  • Data Base: My SQl
  • Notification: Google Firebase
  • Hosting: MS Azure Cloud
  • Web Server: IIS
  • Web Application Server: .Net Framework
  • API: Swagger
  • Admin: HTML/CSS (Bootstrap)
  • Analytics: Google Analytics

Results & Benefits:

  • Improved User Experience: Enhanced interfaces for seamless service interaction.
  • Efficient Service Access: Simplified booking for diverse services.
  • Real-Time Transparency: Google tracking ensures live location updates.
  • Communication Excellence: In-app chat for easy customer-provider coordination.
  • Convenient Payments: Seamless transactions with optional tips.
  • Flexible Subscriptions: Varied plans for service provider visibility.
  • Comprehensive Analytics: Admin tools for oversight and performance monitoring.
  • Scalable Technology Stack: Robust technologies ensure platform sustainability.
  • Long-Term Success: Positioned for sustained growth and reliability.
  • Positive Feedback Loop: Ratings and reviews enhance service quality.